About Us

Through advocacy, we empower patients and their families to have a voice in their healthcare and seek the help they need.

Our healthcare and hospital services can be complex and confusing and Open Arms is dedicated to helping you get the answers you need. Our volunteers can provide support and assistance to you and your family if you want to make a patient complaint but don’t know where to start, you need an independent person to support you when speaking to medical professionals, or you need help in getting answers or in obtaining documentation.

We can provide free, confidential and compassionate advice to you and your family if you need help making a complaint or navigating through the health system to get the care you need or help with communication and difficulties with finding information and answers.

In Canada, 24,000 people die from incorrect medical diagnosis each year and Open Arms is committed to education, awareness and prevention. We have committed to working with the community stakeholders to improve the current healthcare system practices by allowing for greater dialogue between parties. Our goal is to help to create a healthcare system that focuses on patients, treats them with respect and humanity in a timely manner

We are a group of concerned volunteers who share a common passion: to make a difference in health care.

Our Commitment

Open Arms Patient Advocacy Society is a not-for-profit Alberta organization run by concerned volunteers with a commitment to assist families and patients in obtaining information and support when they may have unanswered questions or complaints with respect to their treatment within the health system.

We are dedicated to using the knowledge we have gained to work with stakeholders and the Alberta Health System to create superior, transparent healthcare for all Albertans.

Our Mission

  • Our mission is to assist and support families who have a medical complaint due to issues experienced within the health system including: adverse medical care, concerns about quality of care or communication difficulties.
  • To ensure that families are aware of all options available to them and provide information so they understand what is involved in the complaint process to help finding information and answers.
  • To work with families to obtain honest and transparent answers from Alberta Health Services or the applicable governing body.
  • To prepare families and accompany them to meetings with Alberta Health Patient Concerns services if necessary.
  • To assist families that cannot get the proper medical attention they need and who need help to navigate through the health system.
  • To work with Alberta Heath Services to make systemic changes to the current structure to prevent future incidences from re-occurring.

Need an advocate? Complete our online Intake form today to start the process.