Advocacy Process

Open Arms Advocacy wants to help. We can assist by:

  • Helping you to navigate what can be a complicated healthcare system during a stressful time
  • Working with you to get answers and documentation, so you can get the care that you need
  • Acting as an independent party when you are speaking/meeting with healthcare professionals
  • Guiding you and your family through the process if you wish to make a patient complaint
  • Providing free, confidential and compassionate advice

The below information includes answers to our most frequently asked questions.

Is Open Arms Patient Advocacy a part of Alberta Health Services?

Open Arms Patient Advocacy Society is an independent non-profit organization that works for the patient. We are not affiliated with Alberta Health Services, although, we will work with them to resolve patient concerns. AHS maintains their own body for receiving feedback and acknowledging complaints, called the AHS Patient Relations Department.