Advocacy Process

Open Arms Advocacy wants to help. We can assist by:

  • Helping you to navigate what can be a complicated healthcare system during a stressful time
  • Working with you to get answers and documentation, so you can get the care that you need
  • Acting as an independent party when you are speaking/meeting with healthcare professionals
  • Guiding you and your family through the process if you wish to make a patient complaint
  • Providing free, confidential and compassionate advice

The below information includes answers to our most frequently asked questions.

What can I expect during the Advocacy Process?

Our services are free!

1) Client contacts Open Arms through online Intake form, e-mail or telephone.
2) Client discusses case with coordinator and a decision is made if Open Arms is able to assist.
3) If case is within the mandate of Open Arms, the coordinator will collect required forms from patient.
4) The patient file is passed to the Advocate Supervisor for assignment to an advocate.
5) The advocate will review the documents and contact the client.
6) The advocate will discuss situation and create goals with the client.
7) Advocate will guide the client in achieving their goals.