Advocacy Process

Open Arms Advocacy wants to help. We can assist by:

  • Helping you to navigate what can be a complicated healthcare system during a stressful time
  • Working with you to get answers and documentation, so you can get the care that you need
  • Acting as an independent party when you are speaking/meeting with healthcare professionals
  • Guiding you and your family through the process if you wish to make a patient complaint
  • Providing free, confidential and compassionate advice

The below information includes answers to our most frequently asked questions.

What documents will be required from me?

Once a client case has been accepted by the Coordinator. The client will need to provide documents.
The client will need to submit the following forms.
All forms are simple and easy to complete. You may download the Waiver-Indemnity, Client confidentiality and Info Release forms using the below links.


  • Waiver-Liability – sets out the protection of the Advocate and Open Arms Patient Advocacy Society from any legal proceeding the client may bring as a result of the relationship they establish and information they share with one another.
  • Client Confidentiality – sets out the terms by which information will be handled between the client and the Advocate; the Advocate will respect the information disclosed by the client and keep it protected, not sharing it.
  • Information Release – sets out the extent of information that the client wishes to share with the Advocate. According to the Alberta Health Act, permission must be given to advocate to allow access to medical records, visits with doctors, conversations with AHS. Otherwise, the advocate has no authority in the case and doctors/organizations are not obligated to include them.