Advocacy Process

Open Arms Advocacy wants to help. We can assist by:

  • Helping you to navigate what can be a complicated healthcare system during a stressful time
  • Working with you to get answers and documentation, so you can get the care that you need
  • Acting as an independent party when you are speaking/meeting with healthcare professionals
  • Guiding you and your family through the process if you wish to make a patient complaint
  • Providing free, confidential and compassionate advice

The below information includes answers to our most frequently asked questions.

What duties lie outside the scope of what my advocate can perform in order to assist me?

The following is a list of the duties our advocates WILL NOT perform for their client:

1) Advocates do not help clients with financial issues including AISH. Open Arms does not pay for medical records, transportation or any financial requirements.
2) Advocates are not lawyers and are not qualified to provide legal advice.
3) Advocates are not doctors and will not diagnose the client.
4) Advocates are not counsellors and should not be used as an outlet for client frustrations. The advocates primary purpose if for guidance, however, if an outlet is required, an advocate can aid a patient in acquiring a counselor.
5) Media cases are rare and it should not be assumed a case can go to the media. The advocate has the knowledge to make that decision.

Open Arms Patient Advocacy Society has the right to release a client in the event the client becomes abusive or if the client is displaying an unwillingness to help themselves.