Links and Resources

Open Arms Patient Advocacy Society (OAPA) is pleased to provide patients with a list of related organizations that may assist in bringing clarity to a medical situation. There are numerous agencies that can aid a patient in gaining knowledge and receiving support. Taking full advantage of these free agencies can be vital to the health of a patient. These organizations specialize in medical problems and can direct a patient to the proper support and treatment.

Important Health Care Agencies

Alberta Health Services
Alberta Health Services is the primary government organization responsible for the management of the Alberta’s health system. All issues relating to the health care system can be directed to this agency.
Contact Alberta Health Services by phone at: 310-0000
To learn more please visit Alberta Health Services.

College of Physicians and Surgeons of Alberta (CPSA)
The CPSA is the primary agency that governs all Physicians and Surgeons. Every doctor must be licensed by this agency and they are responsible for reprimand and patient concerns involving a specific doctor.
To learn more about this agency or to place a complaint visit http://www.cpsa.ca/ or call 1-800-661-4689 (Complaints), or 1-800-561-3899 (Public Inquiries).

College & Association of Registered Nurses of Alberta (CARNA)
The CARNA is the professional and regulatory body for Alberta’s 37,000+ registered nurses (including nurse practitioners).
To learn more about this agency or to place a complaint visit https://nurses.ab.ca/ or call 1-800-252-9392.

Office of Alberta Health Advocates
1. Office of Seniors Advocates – Provides advocates to assist seniors in all issues concerning their well-being.
2. Alberta Mental Health Patient Advocate Office – Provides advocates for patients with mental health concerns.
3. Health Advocate – Promotes self-advocacy and supports Albertans in dealing with their concerns about health services.

To learn more about these agencies visit Alberta Health Advocates or call 1-780-422-1812.

Ombudsman
The Alberta Ombudsman responds to complaints concerning provincial government authorities and designated professional organizations. Learn more by visiting Alberta Ombudsman.

Freedom of Information and Protection of Privacy Act
To learn more about this agency or to place a complaint visit Alberta’s Freedom of Information and Protection of Privacy Act.

Protection of Persons in Care
A safe and secure environment, where people are free from abuse and neglect, is necessary for well-being and quality of life. Protection for Persons in Care promotes prevention and responds to reports of abuse of adult Albertans receiving care or support services from publicly funded service providers. These include: hospitals, seniors’ lodges, nursing homes, mental health facilities, shelters, group homes, addictions treatment centres, many settings funded by the Persons with Developmental Disabilities program, and other supportive living settings. To learn more please visit https://www.alberta.ca/protection-for-persons-in-care.aspx.

To report abuse, or if you have concerns about the safety and security of a vulnerable adult, call 1-888-357-9339.

Canadian Mental Health Association (CMHA)
The CMHA manages all aspects relating to the mental health of all Canadian citizens.
To learn more and to find your local CMHA, visit Canadian Mental Health Association.

Child abuse Information
There are province-wide, regional and local Child Protective Services in Alberta, found in cities and communities.  Use 310-0000 to get the local office number or the Child Abuse Hotline at 1-800-387-5437 to speak with a case worker.